This FAQ is written for people in need of housing assistance and those who are currently being helped through the Housing Solutions Center.[toggle_box]
- The Council for the Homeless Housing Solutions Center (where we work with clients) is located at 2306 NE Andresen, Suite A, Vancouver, WA 98661.
- The Council for the Homeless administrative office is located at 2500 Main Street, Vancouver, WA 98660. This is also the mailing address for our organization.
This means, we assess your situation, determine which type of housing help gives you the best chance of success, determine your eligibility, and, when there is an opening in your “best fit” program, we place you in that program operated by one of the partner agencies.
- operate the Housing Hotline (the one phone number people call for housing help including emergency shelter)
- determine client eligibility for over 40 housing assistance programs (including emergency shelter) operated by partner agencies
- conduct assessments to determine the type of housing assistance that will give an individual or family the best chance of success
- help our clients who have barriers to renting find rental housing
- help our clients with basic needs (such as accessing food, transportation, and public benefits) by connecting to community resources through our Navigation program.
- The Housing Hotline is open Monday thru Friday 9am-5pm and weekends from 11am-2pm.
- On Federal holidays the Housing Hotline is open 11am-2pm.
- We do not take “walk-ins.” Clients must call the Housing Hotline.
- If the person needs resources and information available through other organizations in the community, the caller will be referred to “211 info” or other local agency.
- If the person is in need of emergency shelter and space is available, they will be placed into one of the local shelters.
- If the person is in need of help to obtain stable housing, they will have the opportunity to speak with an assessment specialist who will screen them to see if an in-person housing assessment is needed. If so, the caller will be asked to come to the Housing Solutions Center within five business days for an assessment to determine their best-fit housing assistance program.
Not everyone on each list is eligible for the same programs, so there is not a way to tell you what number you are on the list(s). We ask that you keep in contact with us (every month is fine) and update us on your current situation. That will help us get you placed into the appropriate program when an opening is available.
If the housing agency is no longer able to work with you, you can all the Housing Hotline (360-695-9677) to get screened for a re-assessment. You must be re-screened to determine if you are still eligible for an assessment. If you complete a re-assessment, you will go through the same process you completed when you went through the Housing Solutions Center the first time. You will be placed on the waiting list(s) for the housing program(s) you qualify for.